Frequently Asked Questions

General questions

Orders are shipped usually on the next business day from the day it was placed. At the very least depending on inventory availability and other issues. We try to ship the orders within 1-3 days from the day it was placed.
Once the order is processed for shipment, you will receive a tracking number sent to your email. This is crucial to keep track of the order and be updated on when it’s expected to be delivered to your location.
For more information on our shipping process
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We generally put a signature requirement on all orders that might be $90 or more to avoid issues such as missing packages, stolen packages etc. We do this for both our safety and yours as you wouldn’t want to lose the package. In case no one is home during the time of delivery. The package will be bought back to the post office or FedEx store (or authorized FedEx pickup location) in that case you will have to pick up the package at the relevant location.
Services such as FedEx will attempt delivery 2-3 times on the next business after the initial delivery attempt. If no one is there to receive the package then FedEx will take it back to the FedEx facility and will hold the package for pickup for about 1 week. If no one picks up the package it will be returned to sender.
Depending on which carrier your order was shipped through, you would have to contact either USPS or FedEx to file a missing package claim if the order was either lost, misdelivered. Once the order is shipped, the shipping carrier assumes responsibility for the package. We won’t be able to refund orders that are lost or stolen. We expect you as the receiver to keep close track of the delivery dates.


The best way to get ahold of us is via email. You can email us at regarding any issues. If there’s any issues with the product or missing item, please send us a picture of the items you received.

Shipping Method

Our main carriers are:
   - FedEx 2-day
   - FedEx ground or Home delivery
   - United States Postal Service (USPS)

Special shipping information & restrictions

If merchandise is in stock:

    - It is usually processed and shipped from our warehouse usually within 2 business days

If merchandise is out of stock:

      - If the item won’t be available in the near future or it’s not expected to be back in stock any time soon, we will process the refund for the missing item and ship the rest.

       - Once an order is shipped from our warehouse It's the customer/ receiver's responsibility to keep track of the package and ensure they receive it. We are not liable for any missing or stolen packages. If that occurs' please call the shipping carriers' customer service helpline to rectify the issue.

Return & Refund policy

Buyers must contact us within 15 days of receiving your order. Be sure the product is not opened or used. Returned items must be in original, unused and undamaged condition. We cannot refund or exchange products that are used or tampered with in any way. Ship the product back to us. When we receive your item and it is in accordance to the above conditions, we will issue a credit against your credit card for that item.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
For more information regarding returns
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Once we receive your mailed return, we’ll process your credit immediately. Once the refund has been applied, you will receive an automatic email regarding the refund.
Note: Your credited refund may take a few days to reflect on your account, depending on your bank’s processing time. If you don’t see the refund reflected on your account in 1-2 business days (24-48 hours) please contact your bank.
Each and every order is unique, so reasons for cancellation or delay may vary. Reasons include, but are not limited to:
  •  Type/quantity of items ordered (we may have run out of stock on particular items)
  •  The address and phone number provided does not match what your bank has on file
  •  Your order is shipping to an alternate address
If any of these apply, we may contact you for additional verification. Your order will be canceled if we’re unable to reach you.